Privacy Policy

This Privacy Policy describes how BY HONEY PATISSERIE collects, uses and discloses your Personal Information when you visit or make a purchase from the website.

The BY HONEY PATISSERIE website is hosted by Squarespace. Squarespace collects Personal Data when you visit this website which includes:

• Information about your browser, network and device

• Web pages you visited prior to coming to this website

• Web pages you view while on this website

• Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalized form.

Personal Data is also collected to power our site analytics, including:

• Information about your browser, network, and device

• Web pages you visited prior to coming to this website

• Your IP address

This information may also include details about your use of this website, including:

• Clicks

• Internal links

• Pages visited

• Scrolling

• Searches

• Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Personal Information Collected

BY HONEY PATISSERIE does not sell or trade customers’ Personal Information collected online via the website and/ or order forms with third parties.

Personal Information collected online via the website and/ or order forms will only be disclosed within the business for internal use only.

When submitting an order form and making a purchase through this website, the Personal Information we may collect from you to fulfill the order includes your:

• Name

• Email address

• Delivery address and billing address

• Details relating to your purchase/ cake order

• Mobile number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

Our payment processor (Stripe) will also collect payment information from you. You can read their privacy policy at:

https://stripe.com/au/privacy

As you go through checkout, the website may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

The Personal Information we may collect from you as described above, will be used in some or all of the following ways:

• To deliver your cake order(s) you have purchased from BY HONEY PATISSERIE.

• To update you on the delivery status and/ or delivery ETA of your cake order(s).

• To provide you with customer support where required.

• To provide you with relevant product information.
  

If you create a customer account on this website, we collect your Personal Information to improve our checkout experience and customer service. This information may include your:

• Name

• Email address

• Delivery address and billing address

• Details relating to your purchase/ cake order

• Mobile number

We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

When you create an account on our website, we may use your Personal Information to send any marketing and/ or promotional materials. You may unsubscribe by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

When you create an account on our website, we may email you with messages about your order or account activity. For example, we may email you to tell you that:

• You’ve created a customer account

• Your customer account password has been reset or updated

• You’ve made a purchase

• Your order has shipped

It’s not possible to unsubscribe from these messages. We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

Updating Your Personal Information

You can update your Personal Information anytime by accessing your account on the BY HONEY PATISSERIE website.

Security of Your Personal Information

BY HONEY PATISSERIE ensures all information collected will be safely and securely stored.

We protect your Personal Information by:

• Restricting access to personal information.

• Preventing unauthorised computer access and managing technology systems.

• Securely deleting/ destroying your personal information when it is no longer required for record retention purposes.

Disclosure of Personal Information

We will not share your Personal Information with any other organisations other than those third parties directly related to:

• The delivery of your cake order(s) you have purchased from the BY HONEY PATISSERIE website.

• Exceptional cases where BY HONEY PATISSERIE may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to health or life, or for law enforcement purposes.

• The payment processing platform (Stripe), used on the BY HONEY PATISSERIE website.

When you make a purchase from the BY HONEY PATISSERIE website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies.

When you make a payment for your cake order, the information collected by Stripe in order to process your payment includes your:

• Name

• Payment details/ payment information

• Billing address

• Email address

• Mobile Number

You can read more about Stripe’s Privacy Policy at: https://stripe.com/privacy

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.